Real-world outcomes from our partnerships. Every project here represents a genuine business challenge solved with technology and expertise.
Agents migrated
Moved a large US transportation contact centre off a legacy on-premise platform onto Twilio Flex, adding SMS, chat and WhatsApp alongside voice.
Kickoff to go-live
Designed and launched a new cloud contact centre on Twilio Flex for an Australian transportation company, from first IVR to a customised agent desktop.
IVR self-service containment
Extended an existing Amazon Connect instance so European customers are routed by country and language to agents in Asia, with full context in Salesforce on answer.
Agents in the Asian hub
Extended the same Amazon Connect instance to customers in the US and Canada, routing them to agents in Asia with the caller’s country and details in Salesforce.
Revenue Growth
Rebuilt a legacy e-commerce platform with an AI recommendation engine, real-time inventory intelligence, and a personalised shopping experience that tripled conversion-driven revenue within 6 months.
Cost Reduction
Migrated a monolithic on-premise healthcare application to a microservices architecture on AWS. Implemented auto-scaling, right-sized instances, and reserved capacity planning to halve infrastructure costs.
Faster Processing
Replaced a batch-processing pipeline with a real-time streaming architecture. Analysts now see live market signals and compliance alerts instead of waiting hours for overnight reports.
Support Cost Saved
Deployed a multi-channel AI chatbot handling billing queries, fault reporting, and account management across web, WhatsApp, and SMS — with seamless live-agent escalation.
Delivery Efficiency
Built a cross-platform mobile app for field teams with live route optimisation, digital proof-of-delivery, and manager dashboards — cutting average delivery times in half.
Downtime Reduction
Deployed IoT sensor ingestion pipelines and ML models that predict equipment failure 48 hours in advance, allowing preventive maintenance scheduling and drastically reducing unplanned downtime.
Report Time Saved
Replaced weekly manual Excel reports with an automated BI pipeline. Executives now access live sales, inventory, and margin dashboards at any time, anywhere.
Deployment Frequency
Transformed a quarterly release cycle into continuous delivery. Automated CI/CD pipelines, infrastructure-as-code, and observability tooling enabled confident daily deployments.
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